Support
LineTime is built and supported by one person — when you email, a human reads it.
The fastest way to get help is email: support@linetime.app
It helps a lot if you include: which app you're using (Disneyland or Disney World), your iOS or watchOS version, and what you expected to happen versus what you saw.
Common questions
Where do the wait times come from?
LineTime uses the parks' official posted wait times, refreshed about every 5 minutes while the parks are open.
Why did my alerts disappear?
Alerts reset automatically at the end of each day — they're built for the day you're in the park. Set them fresh each morning for the rides you care about.
I'm not receiving notifications
Check that notifications are allowed for LineTime in iOS Settings → Notifications, and that Focus or Do Not Disturb isn't silencing them. If that all looks right, email us — we can dig in.
Subscriptions, restores, and refunds
LineTime Plus is billed through your Apple account. You can manage or cancel it in iOS Settings → your name → Subscriptions. If you've re-installed the app or switched devices, tap "Restore Purchases" on the LineTime Plus screen. Refunds are handled by Apple at reportaproblem.apple.com.
Get the apps
LineTime is not affiliated with, endorsed by, or sponsored by The Walt Disney Company. See our privacy policy for how the apps handle your information.